Refund Policy

At FreshFragrance, your satisfaction is our top priority. We are committed to providing only 100% authentic and high-quality fragrances, and we want you to feel confident with every purchase.

If for any reason you are not completely satisfied with your order, we offer a straightforward refund and return process. To be eligible for a refund, items must be returned in their original, unopened, and unused condition within 14 days of receipt. Please include the original packaging and any accompanying documentation to ensure a smooth process.

To initiate a return, please contact our customer support team at freshfragrance321@gmail.com with your order number and reason for the return. Once your return is approved, we will provide instructions for sending your item back.

Refunds will be processed to the original payment method within 7–10 business days after we receive and inspect the returned item. Please note that shipping fees are non-refundable, and customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.

If you have any questions or concerns about our refund policy, please don’t hesitate to reach out. Your trust and satisfaction are essential to us, and we’re here to help every step of the way.