FAQs

Frequently Asked Questions (FAQs)

Q: Are your fragrances authentic?
A: Absolutely. We only sell 100% genuine and brand-new perfumes sourced directly from trusted suppliers.

Q: How long does shipping take?
A: We ship all orders with Royal Mail Tracked 48, which typically arrives in 2–3 working days and includes full tracking. For faster delivery, you can upgrade to Royal Mail Tracked 24 at checkout, with most orders arriving the next working day after dispatch.

Q: Can I return or exchange a fragrance?
A: Yes, we accept returns and exchanges within 14 days of delivery, provided the product is unopened and in original condition. Please contact us for return instructions.

Q: Do you offer international shipping?
A: Currently, we ship within the UK only. Stay tuned for updates on international shipping options!

Q: How can I contact customer support?
A: You can reach us by phone at 07999 916499 or email freshfragrance321@gmail.com. We’re happy to help with any questions or concerns.