Shipping policy

We currently ship to addresses within the United Kingdom only.

 

All orders are dispatched from Birmingham, UK, and sent with Royal Mail on a tracked service. Tracking details are provided so you can follow your parcel.

 

Delivery options and charges at checkout:

 

FREE Delivery - Royal Mail Tracked 48 (2-3 working days). Free on orders of £20.00 and over.

 

Standard Delivery - Royal Mail Tracked 48 (2-3 working days). £2.99 on orders under £20.00.

 

Express Delivery - Royal Mail Tracked 24 (1-2 working days). £4.50.

 

Delivery timescales are estimates and run from the point of dispatch, not from the time the order is placed. They are not guaranteed and may vary due to factors outside our control, including Royal Mail delays, adverse weather, or public holidays.

 

Please ensure your delivery address is correct and complete before completing your order. We are not responsible for delays or non-delivery caused by an incorrect or incomplete address supplied at checkout.

 

If your order has not arrived within a reasonable time, or if it arrives damaged, please contact us at freshfragrance321@gmail.com and we will help resolve it.